Refund policy

Return & Refund Policy

Last updated: September 2026

At KESSENCE, we carefully pack every order to ensure it reaches you safely. Due to the personal-care nature of our products, we accept returns only in limited circumstances.

Damaged or Incorrect Product

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

Please share:

* Your order number
* Clear photos/videos of the package and product
* A brief description of the issue

After verification, we may offer a replacement or refund.

Returns

For hygiene and safety reasons, we do not accept returns of products that have been opened, used, or altered.

If a return is approved, the product must be unused and in its original packaging.

Refunds

Once an approved refund is processed, the refund will be issued to the original payment method. Processing time may vary depending on your bank or payment provider.

Non-Returnable Items

Opened or used skincare/personal-care products, products damaged after delivery due to misuse, and products without their original packaging are generally not eligible for return or refund.

Contact Us

Call Us : +91 9558757190

Mail Us : Hellokessence@gmail.com

 

KESSENCE
Rooted in tradition. Crafted with care.