Shipping policy

Last updated: September 2026

At KESSENCE, we carefully pack every order so your skincare reaches you safely.

Order Processing

Orders are generally processed and dispatched within 2–3 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery

We currently ship orders within India.

Estimated delivery time is generally 3–7 business days after dispatch, depending on your location and the courier service.

Delivery times may vary for remote locations, during holidays, or due to circumstances beyond our control.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions. Any such offer will be clearly mentioned on our website.

Tracking

Once your order has been dispatched, tracking information may be shared with you through the contact details provided at checkout.

Delayed or Lost Orders

If your order is significantly delayed or appears to be lost in transit, please contact us with your order number. We will work with the courier partner to investigate the shipment.

Damaged Packages

If your package arrives visibly damaged, please take photographs/videos of the package before opening it and contact us as soon as possible.

Incorrect Address

Please ensure your shipping address and contact details are correct before placing your order. KESSENCE may not be responsible for delays or additional charges caused by an incorrect or incomplete address.

Contact Us

For shipping-related questions, please contact us through our Contact Us page.

KESSENCE
Rooted in tradition. Crafted with care.